This page is a long one, It's mandatory that we give you this information however please be assured we never share your information with anyone else, the info we have from you will only ever be used to stay in touch to see if we can support you further with your learning or to share important information or news. Grab yourself a cup of tea and good luck in reaching the end, if nothing else these sort of policies are a great cure for insomnia!
General Data Protection Regulation (GDPR) Compliance
The EU General Data Protection Regulation (GDPR) effective from May 2018 gives all EU citizens more rights and protections for their personal data, to minimise the possibility of theft and fraud.
These regulations include provisions for the following areas:
The right to be informed: Companies must publish a privacy notice, in addition to explaining transparently how they use this personal data.
The right of access: Individuals will have the right to demand details of any of their data that a company may hold. This information must be provided within one month of request at no charge to the individual.
The right to rectification: If a person’s data is incorrect or incomplete, he or she has the right to have it corrected. If the company that holds the information has passed any of that information to third parties. The company must inform the third party of the correction and inform the person which third parties have their personal data.
The right to be forgotten: A person may request the removal of his or her personal data in specific circumstances.
The right to restrict processing: Under certain circumstances, an individual can block the processing of his or her personal data.
The right to data portability: A person can access their data for their own use anywhere they prefer.
The right to object: A person can object to the use of their personal data for most purposes.
Mrs Baker’s Cake School Privacy and GDPR Policy
1.0 Our core principles regarding user privacy and data protection
User privacy and data protection are inviolable human rights
We have a duty of care to people contained within our data
Data is a liability: it should only be collected and processed when absolutely necessary
We despise spam in all its forms
We will never sell, rent or otherwise distribute or make public any personal information
2.0 Relevant legislation
Alongside our business and internal computer systems, this Mrs Bakers Cake School website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
Australian Privacy Act 1988 (APA)
This site’s compliance with the above legislation, all elements of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
3.0 Personal information that this website collects and why we collect it
This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction.
We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.
Although GA records data such as your approximate geographical location, device, internet browser and operating system, none of this information personally identifies you to us.
GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
For your information our website uses the create.net implementation of GA.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
3.2 Our News Letters and Blog
Should you choose to add a comment to any posts that we have published on our news letter or blog any personal details you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment.
This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below.
Only your name will be shown on the public-facing website. Your comment and it’s associated personal data will remain on this site until we see fit to either:
remove the comment
remove the blog post
Should you wish to have the comment and it’s associated personal data deleted, please email us here using the email address that you used to comment.
If you are under 16 years of age you MUST obtain parental consent before posting a comment on our newsletter or blogs. As a company we assume that all comments are made by those aged 16 or above or under 16’s with parental permission.
NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this or any other website.
3.3 Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to/be processed, only by any of the third party data processors defined in section 6.0 below.
Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by SSL meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
3.4 Email newsletter
If you choose to join our regular newsletter mailings (which is sent via email), the email address that you submit to us will be stored in our Mail Chimp and Mail Munch website platforms in the 'Newsletter' database, which we use for our email marketing. We consider Mail Chimp and Mail Munch to be a third party data processors (see section 6.0 below). The email address that you submit will be stored within this website’s own database but not in any of our internal computer systems.
Your email address will remain within the Mail Chimp and Mail Munch 'Newsletter' database on our accounts for as long as we continue to use the Mail Chimp and Mail Munch platforms for email marketing or until you specifically request removal from the list.
You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter. For avoidance of doubt anyone joining the newsletter mailing list is presumed to be over the age of 16 or under 16 with the consent of a parent.
While your email address remains within the Mail Chimp and Mail Munch 'newsletters' database, you will receive occasional newsletter-style emails from us.
4.0 How we store your personal information
As detailed in section 3.2 above, if you submit a comment to a News post published on this website, some personal information will be stored within this website’s database.
If you have made a purchase from this website, then your details (not including any financial details) are stored in our Create.net 'orders' database in order that we can fulfil your order(s) and also to refer back to your email and/or postal details in order that we may track any orders you have queries on. Any financial information is not stored or used by us as all our transactions are made within the PayPal platform which does not retain any financial information once the transaction has been processed.
These are the only occasions where personal data will be stored on this website. This data is currently stored in an identifiable fashion; however, the account we have is protected by a password which is then also stored by an encrypted service which also requires another password to access. We do not have a physical record of these anywhere else.
5.0 About this website’s server
This website is hosted with create.net. From time to time, we may transfer hosting from one location to another. Notwithstanding the above, the create.net platform complies with the EU-US Privacy Shield Framework and the Swiss-US privacy shield framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union to the United States, and therefore adheres to the Privacy Shield Principles. Create.net guarantees that the platform will be compliant with the new regulation from May 2018.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
6.0 Our third party data processors
We use two third parties to process personal data on our behalf. The third parties we use are PayPal and Create.net, GETDPD, Mail Chimp and Mail Munch.
Paypal process payments for any products purchase from our website. Neither us or PayPal retain any financial information you may submit as part of the purchasing process. PayPal monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind PayPal's advanced encryption. If something appears suspicious, their dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. PayPal, Create or Mrs Baker’s Cake School will never ask for any sensitive information.
Your data as mentioned below is encrypted before transmission to prevent misuse of the transmitted data by third parties. SSL (Secure Socket Layer) is a security technology which guarantees that your personal data, including credit card information, login data and payment method, are securely transferred via the Internet. The data is encrypted so that is only readable by the PayPal payment system.
Your data which is encrypted, is as follows:
personal data (address data, telephone number, etc.)
login data (username and password)
all methods of payment selected, credit card and bank account
Create.net provide the Customer Engagement platform we use to manage and fulfil your orders. No personal financial information is ever taken or stored in this system as during the process, everything is transferred out to PayPal so that neither us nor Create has access to your financial information.
What Create do to ensure data protection to all our customers
Create has a security department dedicated to the security of our customer information.
Create is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant.
Create’s signup and login services are completed through a secure server (HTTPS/SSL).
PayPal and Create have been carefully chosen and all of them comply with the legislation set out in section 2.0.
Three of the following third parties are based in the USA and one is based in the Republic of Ireland and all are EU-U.S Privacy Shield compliant.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 Data controller and protection officer.
Due to the size of the business we do not have a specific data controller or protection officer. However, all enquiries regarding data control should go to the following person.
Phew, it's a good job I don't have to read that aloud to each and every one of you as you contact us.
Congratulations on surviving that huge lot of jargon and info, now lets get back to baking and the fun stuff!
Cookie Consent Policy
Cookies are used throughout our site to improve our service to you as a customer. From remembering something you have in your shopping basket to knowing which pages you spent most time on, everything helps us to provide you with a better service and know which information and features you like the most.
Should you want to know more about cookies and how you can disable them you will find everything you need to know here